Please be informed that we will be performing a Scheduled System Maintenance & Upgrade to improve overall service stability and performance.
During this period, access to our monitoring platform and ticketing portal will be temporarily unavailable.
// Maintenance Details:
Services Affected: PRTG Network Monitoring Tools & Ticketing System
Maintenance Window: 6 October 2026, 10:00 PM – 7 October 2026, 10:00 AM (+8 GMT)
Estimated Downtime: Up to 12 Hours (Includes buffer time; services are expected to be restored as early as 4 hours if all activities proceed smoothly)
Network Impact: Customer’s live network traffic & branch connectivity will NOT be impacted. Only PRTG monitoring and ticketing system will be paused.
// For Connectivity Issues & Support:
All support cases will be handled on a REACTIVE basis. Tickets will be initiated based on manual customer reporting. Please reach out via these alternate channels for any urgent issues:
Hotline / Call: 03-8688 6877
Email: noc.support@noc.com.my
WhatsApp: Respective dedicated customer WhatsApp support group
We will notify you once all services are fully restored. We sincerely apologize for any inconvenience caused and appreciate your continuous patience and cooperation.